Terms & Conditions
for Service Providers

Terms and Conditions for Service Providers

DISPATCH 613 LLC DBA "YALLAH"

Effective Date: January 2025

These Terms and Conditions ("Terms") govern the relationship between DISPATCH 613 LLC DBA "YALLAH" ("Company," "we," "us," or "our") and service providers ("Providers") who utilize our platform to connect with customers seeking specialized services. By accepting leads, accessing our platform, or providing services through our system, Providers agree to comply with these Terms. Failure to adhere to these Terms may result in suspension or deactivation of access to the platform. These Terms are designed to ensure a professional, transparent, and efficient working relationship between the Company and Providers, while maintaining the highest standards of service for our customers.

The Company reserves the right to update these Terms at any time. Providers will be notified of any changes via email, and continued use of the platform constitutes acceptance of the modified Terms. It is the responsibility of Providers to review all communications from the Company to stay informed about updates.

1. Scope of Services

DISPATCH 613 LLC DBA "YALLAH" operates as a digital marketplace that connects customers seeking specialized services (e.g., electrical work, plumbing, home improvement, and other professional trades) with qualified Providers. Our platform is designed to streamline the process of receiving, managing, and fulfilling service requests, ensuring a seamless experience for both customers and Providers. The Company acts as an intermediary, facilitating the connection between customers and Providers, but does not directly employ Providers or assume responsibility for the services they render.

Providers are required to:

• Deliver high-quality services as if customers were their direct clients, adhering to industry standards and best practices.
• Maintain all necessary licensing, certifications, and insurance as required by local, state, and federal regulations.
• Follow platform guidelines for communication, pricing, and customer interaction to ensure a consistent and professional experience.
• Act with integrity, professionalism, and diligence in all interactions with customers and the Company.
• Ensure that all services provided meet or exceed customer expectations and comply with applicable laws and safety standards.

Failure to comply with these obligations may result in suspension or deactivation of the Provider's account. The Company reserves the right to monitor Provider activity on the platform to ensure compliance with these Terms.

2. Pricing Structure and Payment Terms

2.1 Lead Fee and Pricing Adjustments

• Each lead provided to a Provider is subject to a non-refundable fee of $20 ("Lead Fee"). This fee compensates the Company for facilitating the connection between the Provider and the customer.
• The Company reserves the right to adjust the Lead Fee or other pricing structures with prior notice via email. Any changes will take effect within seven (7) days of notification. Providers are responsible for reviewing all communications from the Company to stay informed about pricing updates.

2.2 Payment and Transaction Processing

• Upon accepting a service request ("Call"), a hold will be placed on the Provider's designated payment card to ensure payment authorization.
• The Lead Fee will be charged upon completion of the Call or if the Call remains unresolved after 24 hours. Providers are responsible for ensuring their payment information is accurate and up to date to avoid disruptions in service.
• The Company uses a secure payment processing system to handle all transactions. Providers acknowledge that the Company is not responsible for any issues arising from third-party payment processors.

2.3 Cancellation and Refund Policy

• Providers may cancel a Call only in cases of pricing misalignment with the customer. Cancellations must be documented and justified through the platform.
• If a Provider charges a service call fee to the customer, the Call is considered completed, and the Lead Fee will apply.
• Refund requests will be evaluated on a case-by-case basis, but Lead Fees are generally non-refundable. The Company may consider refunds in exceptional circumstances, such as platform errors or fraudulent activity.
• Repeated cancellations without valid justification may result in suspension or deactivation of the Provider's account. Providers are encouraged to communicate clearly with customers to avoid misunderstandings.

3. Provider Responsibilities and Compliance

3.1 Timely Response and Customer Engagement

• Providers must contact customers within 24 hours of accepting a Call. Failure to establish timely communication may result in suspension or deactivation.
• Providers are required to provide regular status updates on each job via the platform to ensure transparency and customer satisfaction. This includes notifying customers of any delays, changes in scope, or additional costs.
• Providers must respond promptly to customer inquiries and resolve any issues in a professional manner.

3.2 Professional Conduct Standards

Providers must maintain the highest level of professionalism, including but not limited to:

• Arriving at appointments on time and prepared to perform the requested services. Late arrivals or no-shows may result in suspension or deactivation.
• Providing accurate and fair quotes or service estimates to customers. Misleading or inaccurate quotes are strictly prohibited.
• Completing jobs in accordance with industry standards, safety regulations, and customer expectations. Providers are responsible for ensuring that all work is performed safely and to a high standard.
• Communicating effectively and respectfully with customers at all times. Providers must avoid any behavior that could be perceived as rude, unprofessional, or discriminatory.
• Maintaining a professional demeanor and appearance during all customer interactions. Providers represent the Company and must uphold its reputation.

3.3 Customer Feedback and Ratings

• Customers have the ability to rate and review Providers based on the quality of service provided. These ratings are visible to other customers and may impact a Provider's ability to receive future leads.
• If a Provider's rating falls below the platform's average, the Company reserves the right to suspend or deactivate their account. Providers are encouraged to address customer concerns and disputes promptly to maintain positive ratings and reputation on the platform.
• The Company may use customer feedback to evaluate Provider performance and make decisions about account status.

3.4 Prohibited Conduct

Providers must not:

• Attempt to bypass the platform to engage with customers directly or solicit business outside the platform. This includes sharing personal contact information or encouraging customers to book services independently.
• Engage in fraudulent, deceptive, or unethical business practices. This includes falsifying credentials, overcharging customers, or misrepresenting services.
• Discriminate against customers or engage in any form of misconduct. Providers must treat all customers fairly and respectfully, regardless of race, gender, religion, or other protected characteristics.
• Misrepresent their qualifications, licensing, or experience. Providers must provide accurate information about their skills and credentials.
• Fail to complete agreed-upon work without reasonable justification. Providers must fulfill their commitments to customers or provide a valid explanation for any delays or cancellations.

Violations of this section may result in immediate suspension or deactivation of the Provider's account.

4. Call Resolution and Documentation Requirements

When closing out a Call, Providers must select one of the following statuses:

1. Job Complete (Customer Charged): The service was successfully provided, and the Lead Fee applies. Providers must ensure that all work is completed to the customer's satisfaction before marking the job as complete.
2. Service Call Performed but Job Incomplete: The Provider performed a service call but was unable to complete the job due to the need for a different type of provider or more advanced expertise. The Lead Fee applies, as the Provider has still provided value to the customer.
3. Customer Unhappy with Quote: The Provider and customer could not agree on pricing, and the Call was canceled. No Lead Fee is charged, but Providers must document the reason for the cancellation.

Providers must maintain detailed documentation of all customer interactions, including service agreements, pricing discussions, and completed work details. This documentation is essential for resolving disputes and ensuring compliance with platform policies.

5. Suspension and Deactivation Policies

5.1 Grounds for Suspension or Deactivation

A Provider's account may be suspended or deactivated for reasons including but not limited to:

• Failing to contact a customer within 24 hours of accepting a Call.
• Receiving repeated customer complaints or negative feedback.
• Maintaining a rating below the platform's minimum threshold.
• Attempting to circumvent the platform's processes or engage in off-platform transactions.
• Misrepresenting services, qualifications, or professional credentials.
• Engaging in fraudulent or unethical activities.

5.2 Company's Rights

• The Company reserves the right to suspend or deactivate a Provider's access to the platform at any time, with or without prior notice.
• Suspension or deactivation decisions are final and made at the Company's sole discretion. Providers who are deactivated may not be eligible to rejoin the platform in the future.

6. Amendments to Terms and Platform Policies

The Company may update these Terms periodically to reflect changes in platform policies, legal requirements, or operational needs. Providers will be notified of any changes via email, and continued use of the platform constitutes acceptance of the modified Terms. Providers are responsible for reviewing all communications from the Company to stay informed about updates.

7. Limitation of Liability and Disclaimers

• The Company is not liable for any indirect, incidental, or consequential damages resulting from the use of the platform. This includes, but is not limited to, lost revenue, business interruptions, or reputational harm.
• We do not guarantee any minimum number of leads or revenue for Providers. The volume of leads may vary based on customer demand and other factors.
• The Company assumes no responsibility for disputes between Providers and customers. Providers are solely responsible for resolving any issues that arise with customers.
• Providers assume full liability for the services they render, including any damages or claims arising from their work. The Company is not responsible for any legal or financial consequences resulting from a Provider's actions.

8. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York. Any legal disputes arising from these Terms shall be resolved exclusively in New York courts. In the event of a dispute between a Provider and the Company, the parties agree to first attempt resolution through mediation. If mediation fails, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

9. Insurance and Compliance Requirements

Providers must maintain appropriate insurance coverage, including general liability insurance, to cover potential damages or claims related to their services. Providers are responsible for ensuring compliance with all applicable local, state, and federal laws governing their trade.

The Company reserves the right to request proof of insurance and licensing at any time. Failure to provide such documentation upon request may result in suspension or deactivation from the platform. Providers must notify the Company immediately of any changes to their insurance or licensing status.

10. Contact Information

For inquiries, support, or to report violations of these Terms, Providers may contact us at:

DISPATCH 613 LLC DBA "YALLAH"
Email: Support@callyallah.com

By registering as a Provider on our platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Violations of these Terms may result in immediate suspension or deactivation of your account. These Terms constitute a legally binding agreement between you and the Company, and your continued use of the platform signifies your acceptance of these Terms.